3 Airbnb Guest Messages You Should Automate Today

Your booking confirmation message sets the tone for the entire guest experience. This message should be sent immediately after a reservation is made and should include essential information like check-in time, house rules, and your contact information.

A well-crafted confirmation message reassures guests that their booking is secure while providing them with the key details they need to prepare for their stay. This is also an excellent opportunity to build excitement about their upcoming visit and establish yourself as a responsive, professional host.

The check-in instructions message is crucial for ensuring a smooth arrival experience. Send this message exactly 24 hours before your guest's scheduled arrival to give them time to review the information without it getting lost in their inbox.

Include detailed directions to the property, WiFi information, instructions for accessing the property (codes, keys, etc.), and any special recommendations like local concierge services or chef recommendations. This message should eliminate any confusion about the arrival process and help guests feel prepared and welcomed.

The review request is your opportunity to secure positive feedback while the experience is still fresh in your guest's mind. Send this message 24 hours after checkout when guests have had time to settle back into their routine but haven't forgotten about their stay.

Keep the tone friendly and warm rather than pushy or demanding. A simple message like 'It was a pleasure hosting you. I'd love if you could leave a quick review about your experience!' works well. Remember, genuine hospitality throughout their stay is what earns great reviews - the request just reminds them to share their positive experience.